Terms & Conditions

GDPR Compliance

Privacy Notice
There is a link to our privacy policy within the Nakedhealth website where we would direct all enquiries from our new patients

Security
All emails are encrypted via a secure e mail service

2 Step verification
All computers and tablets have a 2 step verification setup

Photographs
Patients consent is always obtained before any photographs are taken. Photographs ae stored securely within our cloud server

What we collect on patients
Patient personal details

• Title
• Full Name
• Address
• DOB
• Mobile telephone number
• Landline telephone number
• Work telephone number
• Email address
• GP Details
• Previous treatments
• Medical history

Where we store
Store both in our practice manager Phorest and also in hard copy notes file in locked filing cabinets behind locked doors with alarms

Why we keep
To be able to deliver accurate care within the background of the patient’s previous medical health

How we keep
Both digitally and in note form.

Who we share with
Data collected may be shared if appropriate with DRG Plastic Surgery Ltd and with Mr Tom Loosemore private surgical practice.

How long will we keep
30 Years

How is it secured
Secured within Phorest behind 2 step verification. Data may be passed using Gmail

Other Information

Company Information

Medical Spa Ltd Company Registration Number 5022875 is trading as Nakedhealth. The registered office is 66 Prescot St, London E1 8NN.

Booking Appointments and Cancellations

We take a fully refundable deposit of £30 (for treatments up to £100) or £50 or 10% (for treatments of £100 and over) for all appointments including those that are free of charge. Should you need to cancel or reschedule we kindly ask that you call us 48 hours before your appointment.  Failure to give the full notice will result in the deposit being forfeited.  This allows us to manage our diaries and offer the appointment time to another patient.

Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed.

Prior to your appointment, we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of the appointment, reduced appointment time or additional fees being charged.

Late arrival for your treatment may result in reduced treatment time or the forfeiting of the appointment. We will endeavour to ensure that your appointment runs to time, however, for reasons beyond our control, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we make every effort to contact you in advance. We do not offer compensation if we cancel your appointment.

If a genuine provable reason prevents you from attending your appointment at the last minute, your default fee may be refunded at the discretion of management.

The clinic is not responsible for any missed appointments due to failure of sending our text reminders.

Gift Cards

Gift Cards are non-refundable, cannot be exchanged for cash and are valid for 12 months from the purchase date. They can be exchanged for goods or services and the money can be paid into your client account for use at a later date. Please keep your gift card safe as it will need to be presented in order to redeem the value.

Refunds

We cannot offer refund on any product that has left our premises. This is to ensure the authenticity of our products.

In case of reaction, please contact our clinic as soon as possible.

In case of faulty products, please contact the clinic as soon as possible. We will not exchange products purchased over 60 days ago.We do not offer refunds on treatment courses, unless there is a contraindication or a change in medical history that prevents you from pursuing your treatment. In this case, you will lose the course discount and treatments are redeemed at full price, any remaining credit afterwards will be then refunded or will be available for you to use towards other treatments/products.

CQC

We are operating under the guidelines of the Care Quality Commission.

Chaperones

Please advise us if you would like a chaperone to accompany you into your treatment or consultation.

We welcome friends or family to accompany you or you may request to be accompanied by a staff member.

Children and Nakedhealth

For many of our treatments due to health and safety, it is not always possible for children to be in the treatment room whilst a parent or carer is having treatment.

Nakedhealth cannot be responsible for the children left in reception as reception staff may have to leave the desk.

Pets at Nakedhealth

We are unable to allow pets into the clinic for hygiene reasons.

Mobile Phones

Please respect others when using your phone in reception.

Complaints Policy

Complaints should be made by email to the Registered Manager, Julia Gateley julia@nakedhealth.co.uk within 5 working days.