Privacy Policy

Introduction

This Privacy Policy explains how Nakedhealth collects, uses and protects your personal information when you visit our website or contact our clinic.

This policy applies to the website: www.nakedhealth.co.uk

It should be read alongside our Cookie Policy and Terms & Conditions, which provide further information about how our website operates.

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Who we are

Nakedhealth is a medical aesthetics clinic based in Wimbledon, London providing consultations, treatments and skincare products.

Clinic address
Nakedhealth MEDISPA
261–263 Coombe Lane
Wimbledon
London
SW20 0RH

Telephone: 020 8944 5454
Email: team@nakedhealth.co.uk

For the purposes of UK data protection law, Nakedhealth is the data controller responsible for the personal data collected through this website.

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What personal data we collect

We may collect and process the following types of personal data.

Information you provide directly

When you contact us or use our services you may provide information such as:

• Name
• Email address
• Telephone number
• Address
• Details about treatment interests
• Information submitted through contact or enquiry forms
• Appointment or consultation requests

For example, you may provide this information when:

• Requesting a call back
• Making an enquiry
• Booking a consultation
• Purchasing products through our website
• Subscribing to newsletters or marketing communications

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Special category data

If you become a patient of the clinic we may collect medical or health information as part of consultations or treatments.

Health information is classified as special category data under UK data protection law and is treated with additional safeguards.

Processing of health information

Where Nakedhealth collects or processes health or medical information, this is handled in accordance with UK GDPR requirements.

Such information is processed only where necessary for the provision of healthcare services, including consultations, treatments and clinical record keeping.

The lawful basis for processing this information is:

• the provision of health or treatment services
• explicit consent where required
• compliance with healthcare regulatory obligations

Access to medical information is restricted to authorised clinical staff.

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How we use your information

We use personal data for the following purposes:

• Responding to enquiries or contact requests
• Arranging consultations and appointments
• Providing treatments and services
• Processing purchases made through the website
• Managing customer relationships
• Sending updates or marketing communications (where you have given consent)
• Improving our website and services
• Complying with legal and regulatory obligations

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Legal basis for processing

Under UK GDPR we rely on the following legal bases for processing personal data.

Contract
Where processing is necessary to provide services you have requested.

Legitimate interests
For managing enquiries, maintaining the website and improving our services.

Consent
For marketing communications and the use of optional cookies.

Legal obligation
Where we are required to retain information for regulatory, tax or healthcare purposes.

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Cookies and website tracking

Our website uses cookies and similar technologies to improve functionality and understand how visitors use the site.

Full details can be found in our Cookie Policy: https://www.nakedhealth.co.uk/cookie-policy-uk/

Visitors can manage cookie preferences through the consent banner displayed on the website.

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Third-party services

We may use trusted third-party service providers to operate our website and deliver our services. These may include:

• Website hosting providers
• Website analytics services
• Email marketing platforms
• Payment processors
• Clinic management or booking systems

These providers process personal data only on our behalf and must comply with applicable data protection requirements.

Where data is transferred outside the UK, appropriate safeguards are used.

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Communication channels

You may choose to communicate with Nakedhealth using telephone, email, website forms or other digital messaging services.

Where messages are sent using third-party communication platforms, those providers may process personal data in accordance with their own privacy policies.

We recommend that sensitive medical information is shared only through secure channels where possible.

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Reviews, testimonials and treatment images

Nakedhealth may publish patient reviews, testimonials or before-and-after images on our website or social media channels.

Where these materials could identify an individual patient they will only be used with the patient’s explicit consent.

Patients may withdraw consent for the use of their testimonial or images at any time by contacting the clinic.

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Analytics and automated tools

We may use analytics and reporting tools to understand how visitors use our website and to improve our services.

These tools may analyse information such as:

• pages visited
• time spent on pages
• device or browser information
• general location of website visitors

This information is typically aggregated and does not directly identify individual users.

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Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

Security measures include:

• secure website hosting
• encrypted website connections (HTTPS)
• restricted staff access to sensitive data
• secure storage of patient records

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Confidentiality of medical information

Any medical information shared with Nakedhealth during consultations or treatment is treated as strictly confidential.

Clinical records are handled in accordance with professional healthcare standards and applicable data protection law.

Access to these records is limited to authorised members of the clinical team.

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Data retention

We retain personal data only for as long as necessary for the purposes it was collected.

Typical retention periods may include:

• General enquiries – up to 24 months
• Customer and purchase records – up to 6 years for accounting purposes
• Clinical or medical records – retained in accordance with healthcare regulatory guidance

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Your rights

Under UK data protection law you have the following rights:

• the right to access your personal data
• the right to correct inaccurate information
• the right to request deletion of your data
• the right to restrict processing
• the right to object to certain types of processing
• the right to data portability

To exercise these rights please contact us using the details below.

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Complaints

If you have concerns about how your personal data is handled, please contact us first.

You also have the right to lodge a complaint with the UK regulator:

Information Commissioner’s Office (ICO)
https://ico.org.uk

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Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

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Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or website functionality.

The latest version will always be published on this page.

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Contact us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Nakedhealth MEDISPA
261–263 Coombe Lane
Wimbledon
London
SW20 0RH

Telephone: 020 8944 5454
Email: team@nakedhealth.co.uk